Your Profile

Your Profile

You can login to the software at https://sb.cityinnovate.com.

Your user profile is an important part of building projects within the tool. When prompted to create an account within the tool, you will be guided to fill in all of the appropriate details that will make up your user profile.

If you've created an account to access DB or PM in the past, those login credentials will work. If you have forgotten your password, you can reset it. Once logged in, you can change your account details.
 
User Profile


When a new invitation is created, the user will receive a link to the email address used to create the invite. If for any reason the invite does not appear in your inbox, please contact our support team for assistance. 

At any time you can edit your profile details or change your password. 

If you belong to more than one organization, please follow the steps below to login for the first time:
  1. Log into Document Builder with your original account in one browser tab;
  2. Open the email with the invitation from the new solicitation in a new tab and click the invitation link.
  3. If you go to your dashboard, you should see both organizations and/or solicitation.
  4. You can now switch between them by clicking 'Organizations' in your main toolbar.

By opening a new tab and following the steps above, you allow Document Builder to recognize both accounts and link the new one to your profile. 

Forgot Password

If for any reason you get locked out of your account, you can select the 'Forgot Password' link at https://sb.cityinnovate.com/users/password/new. This will prompt the system to send you an email, with steps to reset your password. If you have an account with both modules - DB and EB - the password reset will take effect within both tools.


As part of our commitment to ensure your account and information is secure, new and existing customers will be required to create a password that meets the following guidelines:
  1. 8-128 characters
  2. At least one upper & one lowercase letter
  3. At least one special character
Please be advised folks will not be able to reuse previous passwords. There is no change for customers who use Azure Active Directory for authentication.

Please be aware that if you are the owner of a project, this information may get pulled into your project. Please ensure this information is up-to-date and accurate.



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