Help

We take pride in supporting the individuals and organizations that utilize on our platform.

Our commitment is to provide assistance and empowerment at every stage of your journey.

Please find the available channels for accessing support services, below.

Authorium Support Channels

Help Center	The Help Center offers a knowledge base with articles, answers to frequently asked questions, and videos to help you be successful. https://support.cityinnovate.com/portal/en/kb
Submit a Ticket	Use our webform in the Help Center to submit a ticket: https://support.cityinnovate.com/portal/en/newticket After submitting, you will receive an email with your ticket reference number.
Live Chat	Use the bubble in the Help Center to initiate a live chat session with a Support Agent.
Email	Send an email to support@authorium.com to create a ticket. Please include: Subject: Type and Severity of Incident Body: Description of incident Site/URL: Where the incident occurred Media: Supplemental screenshots
My Area	Access and manage your tickets, also view tickets from your organization. https://support.cityinnovate.com/portal/en/myarea
Phone number for Critical Issues	We hope you never experience an issue that impacts your ability to use our platform. However, in the event of a critical issue such as: SYSTEM DOWN (Total loss of system functionality) CRITICAL (Blocked / no workaround / time sensitive deadline) Call us about these types of issues at 877-797-4982.

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