Help

Help

We take pride in supporting the individuals and organizations that utilize on our platform.

Our commitment is to provide assistance and empowerment at every stage of your journey.

‚ÄčPlease find the available channels for accessing support services, below.


Authorium Support Channels

  

Help Center

The Help Center offers a knowledge base with articles, answers to frequently asked questions, and videos to help you be successful.
https://support.cityinnovate.com/portal/en/kb 

Submit a Ticket

Use our webform in the Help Center to submit a ticket: https://support.cityinnovate.com/portal/en/newticket

After submitting, you will receive an email with your ticket reference number.

Live Chat

Use the bubble in the Help Center to initiate a live chat session with a Support Agent.


Email

Send an email to support@authorium.com to create a ticket.

Please include:
  • Subject: Type and Severity of Incident

  • Body: Description of incident

  • Site/URL: Where the incident occurred

  • Media: Supplemental screenshots

My Area

Access and manage your tickets, also view tickets from your organization.

https://support.cityinnovate.com/portal/en/myarea 


Phone number for Critical Issues


We hope you never experience an issue that impacts your ability to use our platform.

However, in the event of a critical issue such as:
  • SYSTEM DOWN (Total loss of system functionality)

  • CRITICAL (Blocked / no workaround / time sensitive deadline)


Call us about these types of issues at 877-797-4982.



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